FAQ

Questions we get.

If your question is not here, write to us — we answer every message.

Publishing

Does Loop post on my behalf without me knowing?

No. Every post exists because a person uploaded a video, wrote a caption and picked a time. Loop only carries out what was scheduled, and you can cancel anything in the queue before it goes out.

What happens if a publish fails?

The post stays in the queue with the error TikTok returned — for example an unsupported video format or a caption that breaks a rule — so you can fix it and reschedule. Nothing fails silently.

Can I post one video to several accounts at once?

Yes. Choose the connected accounts a video should go to, and optionally give each one its own caption. Loop publishes to each account through TikTok's official API.

Can I schedule in a specific time zone?

Yes. Each post is stored against the time you pick, so a 9:00 slot means 9:00 for that audience regardless of where you are.

Accounts and clients

Can I manage accounts that belong to my clients?

Yes, and the way it should be done: the client opens the TikTok authorisation screen themselves and grants access. Passwords are never exchanged, and the client can revoke Loop's access at any time from their TikTok security settings without contacting you.

Do you ever ask for a TikTok password?

Never. Connecting an account happens entirely through TikTok's official login. Loop only receives the access tokens TikTok issues, which are stored encrypted.

How many accounts can I connect?

During the beta you can connect several. At launch the number depends on your plan — see pricing.

Data and security

How do I delete my data?

Disconnecting an account removes its tokens right away. To delete everything, use the account deletion option in settings or write to us — we confirm within 30 days.

Where are my videos stored?

Only until the scheduled post is published. A video you upload is held so Loop can deliver it to TikTok at the chosen time, then it is no longer needed to keep the post live.

Do you sell my data?

No. We do not sell, rent or share your data with advertisers or data brokers, and we do not use your videos to train machine-learning models. See the Privacy Policy.

Pricing

Is Loop free?

During the private beta, yes. Paid plans come later and we tell existing users before anything changes. See pricing.

Do I need a card to start?

No. Sign in with TikTok and start scheduling — there is nothing to pay during the beta.